Rooted as a family business, we value partnerships, trust and dependability deeply. Emily and the Hay There Social Media team have been an extended part of our team for years. As a business that relies on word-of-mouth and patient referrals, knowing that Emily’s team is responding to our reviews and addressing issues—working in tandem with our team on the ground—gives me peace of mind that all patients feel heard and that our staff can constantly work to improve customer service. They are so great with all of this work. We consider them to be among the heroes who get their job done exceptionally and we thank them.