Tag Archives: social media complaint

Online Reviews: A Make-It or Break-It Opportunity for Your Business

With every business, comes positive AND negative reviews. The most important thing is how you respond to them. If someone complained to you about their experience with your business in person, you wouldn’t just walk away without responding, would you? The internet has so many different places that people are given the opportunity to share […]

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How to Deal with a Customer Complaint via Social Media

Hay There!  A person recently posed the following question to me during a Q&A session, “how do you prevent people from saying negative things about your small business through social media?”   One of the greatest things about social media is that is demands transparency and authenticity.The very nature of a social network encourages communication to […]

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